Effective Date: May 8, 2026Last Updated: May 8, 2026
This Refund & Cancellation Policy (“Policy”) governs cancellations,
refunds, rescheduling, and related charges for services booked through
the Homecrew platform operated by Blinkmondo Futures LLP
(“Homecrew”, “we”, “our”, or “us”).
By booking services through Homecrew, customers agree to this Policy.
1. Cancellation by Customer
1.1 Free Cancellation
Customers may cancel a booking up to 1 hour before the scheduled
service time without any cancellation charges.
In such cases:
Any prepaid amount will be refunded in full;
Refunds will be processed to the original payment method or Homecrew wallet, where applicable.
1.2 Late Cancellation Charges
If a customer cancels a booking within 1 hour of the scheduled service time,
the customer will be charged 50% of the total booking amount as a cancellation fee.
This charge is applied to compensate for:
Reserved professional time;
Travel expenses;
Operational and scheduling costs;
Loss of earning opportunity for the assigned professional.
If payment has already been made, the applicable refund after deducting
the cancellation fee will be processed accordingly.
2. Rescheduling Policy
Customers may reschedule bookings subject to:
Availability of professionals;
Service area coverage;
Operational feasibility.
Homecrew reserves the right to apply rescheduling restrictions or charges
for repeated last-minute rescheduling requests.
3. Refund Processing Timeline
Refunds, where applicable, are generally processed within:
3–10 business days for UPI, wallets, and bank transfers;
5–15 business days for debit/credit cards, depending on banking partners.
Actual timelines may vary based on payment providers and banking systems.
4. Non-Refundable Situations
Refunds may not be provided in situations including, but not limited to:
Incorrect booking information provided by the customer;
Customer unavailability at service location;
Denial of access to the professional;
Unsafe or inappropriate service conditions;
Partial service completion caused by customer actions;
Repeated misuse of refund requests;
Fraudulent or suspicious transactions.
5. Cancellation by Homecrew or Service Professional
In cases where Homecrew or the assigned professional cancels the booking due to:
Professional unavailability;
Operational issues;
Emergency situations;
Safety concerns;
Technical errors;
the customer will generally receive:
A full refund; or
An option to reschedule the service.
6. Failed or Incomplete Services
If a customer experiences issues with service quality, they may contact
Homecrew support within a reasonable period after service completion.
Homecrew may, at its discretion:
Offer partial refunds;
Provide service credits;
Arrange re-service;
Investigate the issue before resolution.
Refund decisions are made after reviewing service records, communication
history, and supporting evidence where necessary.
7. Abuse of Refund Policy
Homecrew reserves the right to:
Deny refund requests;
Suspend accounts;
Restrict Platform access;
in cases involving:
Excessive refund claims;
Fraudulent complaints;
Abuse of cancellation policies;
Manipulation of promotional offers.
8. Force Majeure
Refunds or compensation may not apply for cancellations or delays caused
by events beyond reasonable control including:
